How is the quality of Jingdong? ——Hot topics and data analysis on the entire network in the past 10 days
Recently, JD.com’s product quality and service experience have once again become the focus of heated discussion among consumers. This article combines hot topics and data from the entire network in the past 10 days to provide you with an in-depth analysis of JD.com’s quality performance from user reviews, after-sales service, category comparison and other dimensions.
1. Focus on hot topics
According to statistics on the popularity of discussions on social media and e-commerce forums, the following are the core topics related to "JD Quality" in the past 10 days:
| Ranking | Topic keywords | Amount of discussions (articles) | Main points of dispute |
|---|---|---|---|
| 1 | JD.com’s self-operated quality assurance | 12,800+ | Differences between third-party merchants vs. self-operated products |
| 2 | Home appliances quality complaints | 5,600+ | Return and exchange efficiency of major appliances |
| 3 | Freshness of fresh products | 3,200+ | Cold chain distribution timeliness |
2. Consumer satisfaction data
Data collected from Black Cat Complaint, Dianshu Bao and other platforms in the past 10 days:
| Category | Proportion of complaints | Main questions | Resolution rate |
|---|---|---|---|
| Digital 3C | 18% | Screen defects/functional glitches | 89% |
| Clothing, shoes and bags | 25% | Color difference/material does not match | 76% |
| Food and Beverage | 12% | Expired goods | 93% |
3. Comparison of quality assurance measures
JD.com’s quality control system upgraded in 2024:
| measures | Coverage | Execution effect |
|---|---|---|
| Warehousing quality inspection | 100% self-operated products | Return rate reduced by 22% |
| Mysterious random inspection | 30% for third-party stores | Counterfeit complaints dropped 41% |
| Price guarantee service | Full category coverage | Disputes reduced by 35% |
4. Excerpts from real user reviews
Typical opinions extracted from 500 recent valid reviews:
Positive review:
• "The quality control of self-operated mobile phones is obviously better than other platforms, and the seals are complete"
• "After-sales response is very fast, and quality problems can be replaced directly"
Negative review:
• "Footwear items from third-party stores contain traces of glue"
• "The shelf life of some imported foods only has 3 months left"
5. Purchase suggestions
1.Prioritize self-operated products: The number of quality complaints for self-operated products is only 1/5 of that of third-party stores
2.Pay attention to the "JD Good Store" logo: The negative review rate of officially certified stores is lower than the industry average of 63%
3.Take advantage of price guarantee service: Major home appliance categories support 30-day price guarantee to avoid quality disputes
Summary:JD.com has outstanding performance in the quality control of self-operated products, especially in the field of digital home appliances, maintaining its leading position in the industry. However, the quality of third-party merchants still fluctuates. It is recommended that consumers purchase through official channels and retain the complete unboxing video as a basis for rights protection.
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