Why can't I fill in the address for Dewu? Analyze recent user feedback and solutions
Recently, many Dewu App users reported that they encountered system errors, missing options, or inability to submit when filling in their delivery addresses, which triggered heated discussions on social platforms. This article combines hot discussion data from the entire network in the past 10 days to analyze possible causes and provide solutions.
1. Statistics of hot topics (last 10 days)
| platform | Amount of related discussions | Main question types |
|---|---|---|
| 5,200+ | The address bar disappears/the system reports an error | |
| little red book | 3,800+ | No delivery options for remote areas |
| Douban | 1,200+ | International address not recognized |
| black cat complaint | 670+ | Abnormal address modification function |
2. Analysis of common problems and causes
1.System upgrade and maintenance: Dewu carried out server migration from June 15th to 18th. During this period, some functions experienced temporary abnormalities.
2.Address database update delayed: Areas around newly opened bonded warehouses (such as some cities and counties in Hainan) need to be added manually by contacting customer service.
3.International logistics restrictions: Affected by the 618 promotion, addresses in Hong Kong, Macao, Taiwan and overseas must be filled in through a dedicated entrance.
4.Device compatibility issues: Android 14 system users reported that the address selector displays abnormally and need to be updated to App version 6.9.3.
3. Solution comparison table
| Problem phenomenon | Solution | Effective time |
|---|---|---|
| The page shows "This region is not supported yet" | ①Switch to "Ordinary Express" mode ②Contact online customer service to register | Instant/1 working day |
| The address will be automatically cleared after saving. | Clear App cache or use web version operation | Instant |
| Can't find school/work address | Add notes such as "(University Town)" after the place name | Instant |
| Overseas address error report | Fill in through the exclusive page of the "Global Shopping" channel | Instant |
4. Latest response from the technical team
Dewu officials issued an announcement on June 20 saying:"The abnormal function of address association is being urgently fixed, and the full push is expected to be completed before June 25. During this period, users are recommended to submit orders by manually entering the complete address (accurate to the house number)."
It is worth noting that some users reported"Xinjiang/Tibet Address Restrictions"This is actually an adjustment to the cooperative logistics policy. Currently, SF Express and JD.com can still deliver normally, but you need to switch logistics providers when placing orders.
5. User Emergency Guide
1. Temporary solution: fill in the address through the PC official website (https://www.dewu.com) and synchronize it to the App
2. Manual channel: call the customer service hotline 400-693-8826 (service hours 9:00-21:00)
3. Community mutual aid: Submit a work order in "My-Help Center-Address Issues" in Dewu App to get priority processing
The recent peak of returns during the 618 Shopping Festival is here. Users who need to change their address are advised toSystem off-peak period 10:00-12:00 every dayPerform the operation and the success rate will be significantly improved. As of June 21, official data shows that the number of complaints about address issues has dropped by 47% from the beginning of the month, and the technical team promises to continue to optimize the experience.
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