How to lodge a complaint against a property: Comprehensive guide and analysis of hot topics
In recent years, the quality of property services has become one of the hot topics of social concern. Whether it is an old community or a new building, property disputes occur frequently, and owners' awareness of rights protection continues to increase. This article will combine the hot topics on the Internet in the past 10 days to provide you with a structured property complaint guide to help you solve the problem efficiently.
1. Recent hot topics related to property (last 10 days)
| hot topics | Discussion popularity | Main points of dispute |
|---|---|---|
| Property fee increases are unreasonable | ★★★★★ | Increase prices without the consent of the owners' meeting |
| Public benefits are not transparent | ★★★★☆ | The whereabouts of income from advertising space, parking fees, etc. are unknown |
| Maintenance fund usage issues | ★★★☆☆ | False reporting of maintenance projects and misappropriation of funds |
| Decline in service quality | ★★★★☆ | Poor cleaning and security |
| Failure to handle illegal construction | ★★★☆☆ | Failure to act on owners’ illegal construction behavior |
2. The correct process for property complaints
1.collect evidence: Take photos and videos to record problems, and save relevant tickets and communication records.
2.Communicate with the property: First report the problem to the property management company in writing (EMS is recommended) and request rectification within a time limit.
| communication channels | Things to note |
|---|---|
| Property front desk | Request a written receipt of acceptance |
| property manager | It’s best to make an appointment for an interview |
| written complaint | Keep proof of mailing and return receipt |
3.Report to the owners committee: If the property owner fails to act, you can complain to the owners committee and ask the owners committee to coordinate.
4.Administrative complaints: Complain to the local housing and construction department, sub-district office or 12345 hotline.
| Complaints department | Scope of acceptance | Contact information |
|---|---|---|
| Housing and Urban-Rural Development Bureau Property Division | Property qualifications and charging issues | Different places |
| Subdistrict Office | Daily management disputes | Territorial management |
| 12345 hotline | Comprehensive question | 12345 |
5.legal approach: If necessary, you can file a lawsuit in court or apply for arbitration to an arbitration institution.
3. Complaint points for different types of issues
| Question type | Complaint focus | Applicable regulations |
|---|---|---|
| Charge disputes | Require public disclosure of charging basis and standards | "Measures for the Administration of Property Service Charges" |
| Service quality | Compare property service contract terms | "Property Management Ordinance" |
| public benefit | Request disclosure of income and expenditure details | Article 282 of the Civil Code |
| safety hazard | Emphasis on public safety responsibilities | "Fire Protection Law" etc. |
4. Complaint letter writing template
A complaint letter should contain the following elements:
1. Basic information of the complainant (name, room number, contact information)
2. Name of the property company complained of
3. Complaint matters and facts
4. List of relevant evidence
5. Complaints
6. Complaint date and signature
5. Notes on rights protection
1.stay rational: Pay attention to your words and deeds during the rights protection process and avoid excessive behavior.
2.collective rights protection: For complaints involving public interests, it is recommended to join forces with other owners to take joint action.
3.Timeliness: Pay attention to the time limit for accepting various complaints. Property issues are usually required to be raised within 1 year after the incident.
4.Multiple channels in parallel: Complaints can be made to multiple departments at the same time to improve handling efficiency.
Recent hot cases show that more and more property owners are successfully safeguarding their rights through legal channels. In 2023, the owners of a certain community filed a class action lawsuit against the property company. In the end, the court ruled that the property company should refund the overcharged property fees and improve services. This shows that as long as the evidence is sufficient and the procedures are legal, the owner's reasonable claims can be supported.
Finally, I would like to remind all owners that complaints are not the purpose, but a means to improve property services. It is recommended that while making a complaint, you should actively participate in the community owners' meeting, exercise the owners' rights through legal channels, and jointly create a good living environment.
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